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Privacy Policy

Effective Date: 04.03.2025

At Two Happy Giraffes, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we use it. This policy explains what information we collect, how we use it, and the choices you have.

1. What We Collect

When you shop with us or interact with our website, we may collect the following information:

  • Name, email address, shipping and billing addresses, phone number.

  • Payment details are securely processed by our third-party payment providers (like Shopify/Stripe/PayPal). We do not store your full credit card information.

  • We collect data like pages visited, time spent on site, and items clicked (via cookies or analytics tools) to improve your experience.

2. How We Use Your Info

We use your information to:

  • Fulfill your orders and provide customer support.

  • Send you order updates and occasional emails (like promotions or restocks).

  • Improve our website and shopping experience.Ask to view, update, or delete your personal info.

We do not sell or rent your personal information. Ever.

3. Sharing Information

We only share your information with trusted third parties who help us run our store (like payment processors, shipping partners, or email services). They only use your info to help us serve you better.

4. Cookies & Tracking

We use cookies to make your shopping experience smoother and to understand how our site is used. You can disable cookies in your browser settings if you prefer.

5. Your Rights

You can:

  • Ask to view, update, or delete your personal info.

  • Unsubscribe from marketing emails anytime—just click the link at the bottom of our emails.

  • Contact us with any questions or concerns at hello@twohappygiraffes.com

6. Protecting Your Info

We take appropriate security measures to protect your information from unauthorized access, loss, or misuse.

7. Updates to This Policy

We may update this policy from time to time. If we make significant changes, we’ll let you know here or via email.

Questions?

We’re here to help. Email us at hello@twohappygiraffes.com with any questions about this policy or your personal data.

Effective Date: April 3, 2025

Welcome to Two Happy Giraffes! By using our website (www.twohappygiraffes.com) and placing an order, you agree to the terms outlined below. Please read them carefully before shopping with us.

1. Using Our Website

You agree to use our website for personal, non-commercial purposes only. All content (including images, product descriptions, logos, and copy) belongs to Two Happy Giraffes and may not be copied or used without our permission.

2. Product Availability & Pricing

We do our best to keep inventory and pricing up to date, but we reserve the right to:

  • Cancel or refuse any order due to incorrect product info or availability
  • Change prices, descriptions, or policies at any time without notice

If we need to cancel your order, you’ll be notified promptly and refunded in full.

3. Payments

All payments are processed securely through third-party providers. We accept major credit cards and other payment methods shown at checkout. Your payment information is encrypted and never stored on our site.

4. Shipping

We currently ship within the U.S. Most orders ship within 2–3 business days. Shipping costs and estimated delivery times are displayed at checkout. See our Shipping FAQ for more details.

5. Returns & Store Credit

We offer store credit for returns on eligible items returned within 14 days of delivery. Returned items must be unused, in original packaging, and in resellable condition. See our Returns FAQ for full details.

6. Limitations of Liability

We are not liable for:

  • Delays caused by shipping carriers or events beyond our control
  • Minor variations in color, texture, or size of handmade or small-batch items
  • Any misuse of products once they are in your care.

Always follow age and safety recommendations on toys and gifts.

7. Privacy

We respect your privacy and take it seriously. Please refer to our Privacy Policy for how your data is collected, stored, and used.

8. Changes to Terms

We may update these Terms & Conditions from time to time. By continuing to use our site, you agree to any changes. The current version will always be available here.

9. Contact Us

Have a question? We’re here to help!

Email: hello@twohappygiraffes.com

Instagram: @twohappygiraffes